Privacy Policy

Overview

Plex Payments, Inc. ("Plex," "we," "our," or "us") values your trust and is committed to protecting the privacy and security of personal information. This Privacy Policy explains how Plex collects, uses, shares, and safeguards information obtained through our website and related online interactions (the "Site").

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies only to information collected through Plex's public website and related online communications.

This Privacy Policy does not apply to:

• Products or services provided by partner financial institutions
• Bank sponsored accounts or credit products
• Information collected directly by healthcare providers, banks, or other third parties
• Privacy notices provided separately in connection with specific products or contractual relationships

Those activities are governed by separate privacy notices and agreements.

Who We Are

Who is providing this notice? Plex Payments, Inc.

Plex Payments, Inc. ("Plex") is a wholly owned subsidiary of Panacea Financial Holdings, Inc. ("PFH"). Plex operates as part of the PFH family of companies. Information collected through this website may be shared within the PFH corporate family for legitimate business, operational, compliance, and risk management purposes, consistent with this Privacy Policy and applicable law. Plex Payments, Inc. is a financial technology company that provides technology and payment services, and supports consumer financing programs, for healthcare providers and partner financial institutions. Plex is not a bank.

Information We Collect

The types of information we collect depend on how you interact with the Site and may include:

Information You Provide

• Name, email address, phone number, and other contact details
• Professional or business information (e.g., healthcare practice details)
• Information submitted through inquiries, forms, or communications

Automatically Collected Information

When you visit the Site, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited, referring URLs, and usage data
• Date and time of access

This information helps us operate, secure, and improve the Site.

Information We Do Not Collect Through the Site

To avoid confusion, Plex does not collect through the public website:

• Bank login credentials
• Payment card numbers
• Account numbers for partner financial institutions
• Private authentication credentials
• Protected Health Information (PHI) through general website forms

How We Use Information

We use information collected through the Site for legitimate business purposes, including to:

• Respond to inquiries and requests
• Operate, maintain, and improve the Site
• Communicate about Plex services and updates
• Support security, fraud prevention, and system integrity
• Comply with legal, regulatory, and contractual obligations

We do not use website-collected personal information for unrelated purposes without appropriate authorization.

Technical, Log, and Security Data

Like most modern websites, Plex and its service providers may collect technical and log data such as:

• Server logs
• Error reports
• Security and access logs
• Network and device metadata

This information is used to maintain Site functionality, protect against unauthorized access, and investigate potential security incidents.

Cookies and Analytics

Plex uses cookies and similar technologies to:

• Enable essential website functionality
• Understand how visitors use the Site
• Improve performance and user experience

We may use third-party analytics providers to help us analyze Site usage in an aggregated manner. You can manage cookies through your browser settings.

How We Share Information

Plex does not sell personal information.

We may share information collected through the Site:

• With service providers that support our operations (e.g., hosting, analytics, security)
• With partner institutions or professional advisers, as appropriate
• To comply with applicable laws, regulations, or legal processes
• To protect the rights, safety, or property of Plex, users, or others

All sharing is conducted in accordance with applicable legal requirements.

Public vs. Non-Public Information

Information you submit directly through the Site is treated as non-public and handled in accordance with this Privacy Policy. Plex may use aggregated or de-identified data for analytics, reporting, or business improvement purposes.

Publicly available information (such as business contact details made publicly available) is not considered confidential.

Data Retention

Plex retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, regulation, or contractual obligation.

Third-Party Links

The Site may contain links to third-party websites. Plex is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.